Support Services

Product maintenance is provided with first line support services from us and our partners in the case of Arbortext and directly from the developers support teams for other products.

For customers who do not wish to invest in software maintenance agreements to receive support, we also provide on-demand flexible support++ options seperately.

Arbortext and APP (3B2) Support++

We provide a full range of support options for Arbortext products including all the benefits of standard PTC maintenance:

  • New version upgrades direct from PTC
  • Software maintenance updates from PTC
  • Online helpdesk
  • Online License management and admin system
  • Bug fixes by the PTC development team

Our Support++ service is also included at no extra cost when maintenance is sourced through us, giving these additional benefits:

  • Additional First layer Support
  • Experienced European based team
  • Additional APP (3B2) add-on libraries
  • Additional APP (3B2) documentation guides
  • Technical/Product Resource downloads
  • Product and community information
  • Support++ customer exclusive newsletters
  • Advanced events notifications

For more information about product maintenance or our Support++ service please contact us.