Support and Maintenance

Reactivation discount offers

Special discounts and Version 10 getting started guides are currently available to qualifying customers wishing to reactivate Arbortext product maintenance. Reactivating your maintenance enables you to upgrade to the latest version as well as access our experienced Support++ services and materials.

Contact us before September 20th 2010 for further details.

APP (3B2) Maintenance Support++

As a reseller we also provide Arbortext maintenance as part of our Support++ service. This includes all the benefits of standard PTC maintenance such as:

New software release downloads direct from PTC
Software maintenance updates from PTC
Bug fixes by the PTC APP development team

Support++ also comes with added benefit's at no extra cost:

An experienced APP (3B2) team, available via email and telephone to resolve your product support questions
Additional APP add-on libraries
Additional APP documentation
APP product and community information
Advanced event notifications

APP Version Upgrades

If you are an existing user and are looking to upgrade to the latest version of APP (3B2), then a maintenance agreement with support++ is the most cost effective and beneficial way to do this.
We can help you with your training requirements, provide additional upgrade documentation on the new versions as well as assist with migration of your existing templates or developing new ones.

For a full list of support++ benefits, new version features and maintenance pricing, please contact us.